This site can only be used or accessed by persons willing to accept these terms and conditions. In continuing to use this site or by purchasing products from Sima Vaziry you acknowledge and agree to be bound by these terms and conditions.
Sima Vaziry (we) reserve the right to withdraw any products from this site at any time and or remove or edit any materials or content on this site. We may also refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any other third party by reason of our withdrawing any products from the site, whether or not the product has been sold, removing or editing any materials or site content, refusing to process a transaction or suspending any transaction after processing has began.
To be eligible to purchase products from this site you must be over 18 years old, provide your name, a contact phone number, email address and a valid delivery address.
Product use
The products sold on this site are NOT suitable for children and as such should be used with caution around young children. All of our jewellery is designed to be decorative, functional, for personal use and may fail if over stressed.
Some items are oxidised to create a different design effect. The dark finish on exposed parts will with time wear off slightly, leaving the recessed parts darker than the overall finish. To keep the dark appearance, avoid rubbing the pieces against hard surfaces. Items with a 100% oxidised surface should not be polished at all. To clean the shiny areas of partly oxidised pieces, rub carefully with an impregnated cloth and avoid cream polish and dips as those will remove all traces of the oxidisation.
Strung items of jewellery may require restringing occasionally and this is characteristic of the jewellery type and not a fault in the manufacturing/design process. We are able to restring any of our products at no additional cost, providing all components are returned. We are unable to repair partial items.
Please note that our products are not intended for heavy use and it is the buyer’s responsibility to assess the suitability of the product for its intended use.
Please note that, as our products are handmade using semi-precious gemstones, care should be taken when handling as breakage can occur as stones are delicate and may break if impacted with hard surfaces or dropped. Precious metals do tarnish and may require occasional polishing with a specialist cloth (this can be purchased from most high street jewellers). We are unable to accept any liability for tarnish of metals or damage to gemstones.
Product descriptions and colour
We take every effort to ensure that our products match the description and photographs on the website. Slight variations in colour may occur due to lighting/photography and the variable nature of gemstones. However, we do our best to ensure these are kept to a minimum and our products/descriptions are as accurate as possible.
International
For any queries about international orders, please contact us on +44 7956 10 20 66 or via the contact page for advice.
Prices and payments
All of our prices are in sterling and exclude delivery charges, unless otherwise stated.
We accept payments by PayPal/credit card, bank transfer or cheque. Customers wishing to pay by cheque should post cheques to Sima Vaziry, Unit 1.03 Oxo Tower Wharf, Barge House Street, London SE1 9PH, UK. Please note goods will not be dispatched until the cheque has cleared. Customers wishing to pay by bank transfer should contact Sima Vaziry by telephone or email.
No order is binding to Sima Vaziry or you until we have accepted and received payment in full. We reserve the right to cancel any order due to incorrect pricing, incorrect stock levels or any other reason, which will prevent us from supplying the product at the advertised price.
Customers outside of the UK are responsible for all local taxes, customs charges and import duties on their order and these are not included in the purchase price.
Delivery
All UK orders are sent by Royal Mail Special Delivery.
International orders are sent by courier. The charges are calculated depending on the weight and destination of the order. The order total is displayed on the payment page before you confirm your order.
In cases of items returned to us due to failed delivery it will be the responsibility of the customer to arrange and pay for re-delivery.
Estimated delivery times
UK: 2 to 10 working days. For out of stock items, we aim to deliver within 7-14 working days and will advise the customer accordingly.
Rest of the world: 10 to 28 working days.
Delivery times
Delivery times are estimated and are not guaranteed, however we do our utmost to ensure goods are delivered within the stated time. We shall not be liable for delays or failures of delivery caused by a failure to gain access to the delivery address or failure to obtain a signature or because of other circumstances beyond our reasonable control. Specific delivery times or days cannot be agreed at any time during the order process.
All UK deliveries are handled by Royal Mail and all delivery dates quoted are provided by Royal Mail. We shall not accept any liability for any inaccuracies in this information. We shall not be liable for any delays to the delivery times or any failure to deliver any item. The delivery time frames quoted by Royal Mail and their failure to meet these deadlines is completely out of our control.
Cancellations returns and refunds
You have the right to cancel your order at any time before you receive the product/s. If the product has already been dispatched when you contact us to cancel, you will be advised to return them upon delivery at your own expense.
Made to order (bespoke) products
If you need to cancel or amend your order for ‘made to order’ products you may do so up to 48 hours after you have placed your order. If you wish to amend or cancel after 48 hours, we reserve the right to charge you additional costs incurred by us.
Classes
Classes subject to availability and demand. This means that classes may occasionally be cancelled due to unforeseen circumstances or under-occupancy. If this should happen, we will give you a minimum of 48 hours notice and will be happy to book you on to another date or offer you a full refund. Similarly, you also agree to give us a minimum of 48 hours notice if you can not attend a class you have booked, in order to be eligible for a refund or a change of date, as appropriate.
Refund Policy
We will be happy to exchange or refund any unwanted Sima Vaziry product provided that it is returned to us unused, in its original condition and packaging and with proof of purchase within 14 days from the date of delivery. Please note that earrings can not be returned due to health and hygiene reasons.
You must notify us either via email or telephone that you wish to return a product within 7 days of receiving your order. We will provide a full refund within 28 days, after we have received the returned goods. We recommend that all returned items be posted via Royal Mail Special Delivery as this provides insurance or another similar tracked/insured service. You are responsible for any item, until we have received it.
Our responsibilities to you
Sima Vaziry provides a service that allows individuals or companies to browse and order our products.
All products sold on this site are fit for the purpose described. We will not accept any liability for any damage, injury or any other type of claim made in relation to the misuse of the products.
Sphere of operations
Sima Vaziry operates its service on a worldwide basis and covers the field of jewellery supplies.
Disclaimer of liability
You access this site at your own sole risk. Sima Vaziry accepts no liability to you or any other party arising out of the site including any costs, claims or damages whether incidental or consequential arising from the use of this site or the participation in the service which we provide.
Law and jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes arising shall be subject to the non-exclusive jurisdiction of the courts in England and Wales.
